Monday, February 22, 2021

A new option to pay your AOBO monthly dues

Without the regular monthly income Kiahuna owners depend on from rentals, the last year has been an enormous challenge.  

 

Your AOBO Board continues to look for ways to help owners, especially during this difficult time.  With that in mind, you have a new option to pay Association dues on time, preventing late fees and other costs. 

 

You can now use a credit card to pay your monthly AOBO dues.  

 

HVC (Hawaiian Vacation Condos), our managing agent for the property, recently implemented a new owner portal allowing you to pay your dues by: 

 

·      Credit card

·      Debit card 

·      Electronic bank payment called ACH (Automated Clearing House)

 

Do you like the way you’re paying your dues now?  No need to change.  You can continue to make electronic payments (called EFT, electronic funds transfer) or send payments by check.  

 

For some owners, closely managing the payment date or even putting the payment on a credit card might be important during this time. 

 

With so many payment options, you might wonder which one is best for you.  Here is a quick analysis of the options:

 

1.     Set up EFT payments from your bank account (most efficient method)  

PROS:  No cost to you.  HVC automatically submits one transaction for all.

CONS:  The payment date is pre-set to the 1st of the month.

 

2.     Send in a check every month (requires your monthly action)

PROS:  No cost to you other than a stamp.  You control when the payment is sent.

CONS:  Mail delivery is unpredictable, risking late payment.  You have to remember to send the check every month.

 

3.     Via the new portal, pay by credit card (best if funds not immediately available)

PROS:  Best option if cash flow is your main concern.  You set date of payment.

CONS:  Transaction fee of 3.95%, similar to what you’d pay in AOBO delinquency fees and interest. Your monthly action required.

 

4.     Via the new portal, pay by ACH (more control on when payment is made)

PROS:  You set date of payment.

CONS:  Transaction fee of $2.95.  Your monthly action required.

 

5.     Via the new portal, pay by debit card (this option doesn’t provide owners any new value, just cost)

PROS:  none different than above.

CONS: Transaction fee same as credit card, does not help cash flow. 

 

If you want to use the new payment option, go to the owner portal:  https://kiahunaaobo.frontsteps.com/users/sign_in.  You’ll see a button called “Make Payment” that takes you to the set-up screen.

 

Delinquencies impact the entire owner community.  This new capability, especially the credit card option, gives owners another way to stay current with their dues. 

Wednesday, February 10, 2021

Submit your New Business items for Friday's AOBO meeting by tomorrow!

We're preparing for a productive AOBO Quarterly meeting on Friday.  We hope you'll join us!  

If you have any New Business topics, please submit them to Marianne Thesken by 4pm PST tomorrow (Thursday).  

As a reminder, below is more information about when and how to attend the meeting.  

__________________________

 

Dear Kiahuna Plantation Homeowner in Phases II to V, 

You are invited to a Zoom webinar. 
When: Feb 12, 2021 10:30 AM Hawaii / 12:30 PM PST / 3:30 PM EST
Topic: AOBO Quarterly Board Meeting
Attached:  Meeting Notice for Board Meeting and Executive Session.

Register in advance for this webinar:
https://outrigger.zoom.us/webinar/register/WN_7b3KpuhaRaCrzhWWD8mmQg

Or an H.323/SIP room system:
H.323: 
162.255.37.11 (US West)
162.255.36.11 (US East)
115.114.131.7 (India Mumbai)
115.114.115.7 (India Hyderabad)
213.19.144.110 (Amsterdam Netherlands)
213.244.140.110 (Germany)
103.122.166.55 (Australia)
149.137.40.110 (Singapore)
64.211.144.160 (Brazil)
69.174.57.160 (Canada)
207.226.132.110 (Japan)
Meeting ID: 964 6111 8375
Passcode: 313060
SIP: 96461118375@zoomcrc.com
Passcode: 313060

After registering, you will receive a confirmation email containing information about joining the webinar.

Friday, February 5, 2021

Please come to the quarterly AOBO Board Meeting - Feb 12th!

It's time for our quarterly AOBO meeting.  You are invited to attend next Friday's meeting:

10:30am Hawaii time

12:30pm PST

3:30pm EST

Use the registration link below to confirm your attendance.  And look for the agenda next week!

Webinar banner

 

 

Dear Kiahuna Plantation Homeowner in Phases II to V, 

You are invited to a Zoom webinar. 
When: Feb 12, 2021 10:30 AM Hawaii / 12:30 PM PST / 3:30 PM EST
Topic: AOBO Quarterly Board Meeting
Attached:  Meeting Notice for Board Meeting and Executive Session.

Register in advance for this webinar:
https://outrigger.zoom.us/webinar/register/WN_7b3KpuhaRaCrzhWWD8mmQg

Or an H.323/SIP room system:
H.323: 
162.255.37.11 (US West)
162.255.36.11 (US East)
115.114.131.7 (India Mumbai)
115.114.115.7 (India Hyderabad)
213.19.144.110 (Amsterdam Netherlands)
213.244.140.110 (Germany)
103.122.166.55 (Australia)
149.137.40.110 (Singapore)
64.211.144.160 (Brazil)
69.174.57.160 (Canada)
207.226.132.110 (Japan)
Meeting ID: 964 6111 8375
Passcode: 313060
SIP: 96461118375@zoomcrc.com
Passcode: 313060

After registering, you will receive a confirmation email containing information about joining the webinar.

Agenda and supporting documents will be emailed to you next week.

Warmest Aloha,


Marianne Thesken | Operations Manager 

Association of Beachhouse Owners of Kiahuna Plantation

Kiahuna Plantation Resort, By Outrigger

2253 Po’ipū Road, Kōloa, Hawai'i 96756 USA 

T +1 808 742-3521  F +1 808 742-9015
Marianne.Thesken@outrigger.com
outrigger.com

 

 

Wednesday, February 3, 2021

Our new AOBO web portal – what you need to know right now

You probably saw a couple of emails come through in the last few days about a new AOBO owner portal, and you may be wondering what it’s all about.  

 

In this article we’ll explain a little more about what it is and how it may help you now and in the future.

 

Why do we have a new AOBO portal?

 

The first thing to know is that this new portal will eventually replace the old AOBO website we’ve used for years.  That one is found at:  www.my-condo-info.com

 

Every AOBO member has access to this site and it holds all the information the Board releases to owners as well as various agreements and other operating documents.  But it’s hard to use and is based on older technology.  In fact, you probably haven’t accessed this site often, if at all.  

 

The new portal is much more intuitive to use and offers new capabilities and easy ways to stay connected.   This upgraded portal did not require purchasing anything new since it’s offered by the same company the AOBO has used in the past.

 

How do I get to it?

 

Marianne Thesken sent an email out through the portal on Monday, February 1st inviting each owner to join (make an account on the portal).  When you click on the “join” button, the portal will already have key information about you already entered.

 

You’ll set up your account name email, a password, and your mobile phone number.  Once you are set up, use this link to access the portal:  https://kiahunaaobo.frontsteps.com   

 

How is it useful to me right now?

 

Since the portal has yet to be populated with data, you won’t find too much there just now.  However, the most important NEW feature is that you can pay your AOBO dues and fees from this portal if you choose. 

 

The Association prefers that you set up an automatic payment from your bank account to ensure your dues are paid on-time and many of us use this method of payment.  But you now have an additional option:  using a credit or debit card to make this payment.  This feature is available NOW.  

 

What should I look for in the future?

 

In addition to being able to pay dues via a credit or debit card, soon you’ll be able to see a calendar of events, so you won’t miss any meetings.

 

And of course, this will be the place to find everything relating to AOBO activities:  meeting minutes, operating and reserve budgets, social events, work on the property and anything happening on island that could impact the property.  

 

Who is your contact for the new portal?

 

Marianne Thesken at Marianne.thesken@outrigger.com is your contact for help setting up your account.  And Marianne and Chris Gampon deserve a big MAHALO for putting this together for our owner community.  

Wednesday, January 27, 2021

History of PBAC and AOBO

Because several owners have contacted the AOBO regarding the Poipu Beach Athletic Club (PBAC) contract renewal, we wanted to provide all owners more context regarding the pool/tennis facilities over the last years.  Whether you’re a relatively new owner at Kiahuna or owned for many years, you should find it informative.   Some of the questions this article answers are:

  • What is the history of the PBAC over the last few years?
  • Why don’t we build our own on-property pool?
  • Have we considered contracting for pool access with neighboring resorts instead?
  • What would happen if the AOBO decides to cancel its contract with PBAC?
  • Why isn’t the contract renewal a decision all owners vote on?
  • How often is the PBAC contract up for renewal?

 

Read on to get answers to these and other questions you may have.


********************************************************************************************


HISTORY OF PBAC and AOBO

 

The Board made a decision to extend the PBAC contract at the last meeting. For those of you who are new to Kiahuna, a little history may help understand why the Board reached this decision.

 

 In 2014, the Kiahuna Swim and Tennis Club, (KTSC) which was available to all Kiahuna owners and guests, closed suddenly. All the owners and guests at Kiahuna were left without a pool and tennis facility. Many owners were very upset about this.  Our guests were very disappointed.   At the time, there was a house rule that required all owners to have a pool contract available for their guests. The KTSC was on land owned by the Knudsen Trust, although operated by a private party.  The owners of the Trust made a decision to remodel and re-open the facility under the name of the Poipu Beach Athletic Club.

 

When that was done, Castle Resorts entered into a contract with PBAC for access to the club for its owners. At the time Outrigger Rental Committee (ORC) made a decision not to enter into a contract with PBAC. This created a very difficult and divisive situation on property – – some owners and guests had access to a pool and tennis facility while others did not. Some months later, the ORC decided to enter into a contract with PBAC also.  The new PBAC facility was a substantial upgrade from the KSTC with redone tennis courts, new fitness facility and a redone pool and bar/restaurant area.  

 

Because nothing is ever simple at Kiahuna, at the same time, the AOBO was developing a project for a pool on property to be located in the baseyard area. Unfortunately, it became obvious that the Knudsen Trust was not going to consent to build a pool in the baseyard area. Under the terms of our leases, consent of the landowners is required to make modifications on the property. Also, the terms require that we pay for all the expenses incurred by the Trust to make a decision to consent or not. It became clear that the Trust would likely incur substantial expenses in making this decision, all of which we would have to pay for whether they consented or not.  We would have had to sue them to have even a possibility to be allowed to construct a pool on property. There were strong feelings both ways on whether to engage in a lawsuit to try to build the pool, or instead to enter into a long-term contract with the PBAC for our pool and fitness facilities access. 

 

After much discussion and deliberation, the Board made the decision to go forward with a long-term contract with PBAC. It was determined at that time that the best interest of the property/owners was to forgo the baseyard pool project and the expenses that would necessarily have been incurred to litigate the issue, and move forward with a solution that would allow all the property owners to have the same access to a pool.  To that end, the PBAC contract was signed with the AOBO in December 2015. It was also clear at that time that if the AOBO did not enter into a contract with the PBAC for the athletic club services, then one of the many rental agents was going to do so separately and we would be back in the same position of having different services on the property for different owners and guests. This decision was not required to be, and was not subject to a homeowner vote.  It was a unanimous decision by the Board. Even many of those who were staunch supporters of a pool on the property were happy with the decision and the amenities provided by the PBAC.

 

The PBAC contract had a provision for extension of the terms of the agreement every three years for the length of the landleases. This was critical because, after having made a decision to forgo building a pool on property, we wanted a guarantee that we could have access to the PBAC amenities and not be without a pool for as long as we felt necessary.


The Board extended the 2015 contract at the end of 2018 to a new three-year term. Prior to the renewal, the Board investigated options other than PBAC for use of a pool and fitness facilities. Other resorts were contacted, such as the Sheraton and the Koa Kea, to see if Kiahuna guests could use their pool facilities for a fee. No reasonable arrangements could be reached. Rather than be without pool access to all owners, or the divisiveness that different owners with different amenities could bring, the Board decided to extend the agreement.  The same situation exists now. If we decided not to extend the agreement, then we would be in a position a year from now not to have pool facilities available to our guests.  No doubt the rental agents would enter into their own individual agreements with PBAC, thereby making the pool access very inconsistent across the property.    Remember, Castle Resorts also represents Phase I, which is not a part of our organization, and Phase I AOAO has made it clear that it wants access to the PBAC’s pool facility for its owners and guests.

 

This decision was not put to a vote of the owners either in 2015, 2018 or now. It is one of the many decisions that the Board is empowered to make on behalf of the owners. The Board is permitted to enter into contracts on behalf of the Association and for the benefit of the owners.  The Board has attempted to make the best decision for the property and the owners. We don’t expect always to have unanimous agreement for our decisions, but we do try to make decisions consistent with the best interests of the majority of the owners.

 

The majority of the current Board were owners during the divisive and difficult times of the pool decision back in 2015. We didn’t want to go through that again. We will have the option to extend the PBAC agreement every three years for the life of the agreement, and therefore will go through this process each time.   Had this year not being so unsettled with Covid, the Board would have realized that this issue should have been on the agenda at the November meeting prior to the contract extension so that the owners would be aware of the issue, knowledgeable of the facts, and able to have input before the decision was made. 

 

We apologize for that oversight, and will strive to insure that owners are aware of all important decisions on property.  PBAC extension clearly qualifies as one of those. This is particularly true since we have so many new owners on property since 2015. That said, the decision by the Board, which includes two members who were not owners in 2015, was unanimous as it was in 2015 and 2018. The Board recognizes that having a pool on property is an important and necessary amenity for a resort such as ours. We can’t be competitive in the market without it.  Once the property reopens, having the pool available for our guests will be essential.

 

 






Wednesday, January 20, 2021

New reductions in Association dues over the next 3 months

The island of Kauai now requires a 10-day travel quarantine in most cases, and tourism continues to be severely curtailed.  And as it did months ago, the Board reviewed all possibilities to reduce costs. It’s an extensive process to evaluate actual costs, budget, and where savings could be taken responsibly. 

As a result, the Board was able to carve out a $90 reduction for each unit over the next three months:  February, March and April.

 

The Board will continue to evaluate savings opportunities and hopefully tourism will begin to recover soon.