The following message is from Randy Nordstrom, President of the Kiahuna Plantation AOBO
Aloha Kiahuna owners,
On behalf of the AOBO Board, we are excited to announce a change in how our property and Association will be managed. There was a team of board members who worked on this for the past 10 months to research and investigate the various choices available to us.
As you may recall, our managing agent contract with Outrigger HVC is expiring on March 31, 2022. Though Outrigger has managed our property for over 20 years, the board felt that now is the time to move to a more modern model. This model separates the management of the Association from the management of the property itself.
We believe this change has several advantages. We will have direct control over how our property is maintained. Greater transparency of our financial information supports more cost-effective decisions. We anticipate 100% alignment between the AOBO, staff and our managing agent.
After a rigorous research and analysis, we have chosen Hawaiiana Management Company to manage our Association. There is much to learn about them; here are a few highlights:
o Exclusive focus on delivering financial and administrative value to the Association
o Manages 750 Associations across Hawaii, 55 on Kauai (several large properties)
o Uses their size to negotiate favorable terms on behalf of their clients’ purchases
o Charges a competitive management fee that includes a significant portion of their management services
We will share more information about Hawaiiana as we transition to them over the coming months.
To manage our beautiful property, we are equally excited to share a new approach. In partnership with Hawaiiana, the AOBO will take over responsibility of the property maintenance and management. This is a big change for us, and we expect to benefit from having direct control over the priorities and projects done on our buildings and grounds. We will have a new GM who will work exclusively for the owners, and we hope to retain many of the long standing, caring staff who look after our special property.
We’re sure you have many questions about this change. We would like to offer several resources to learn more and make sure your questions are addressed:
- Read the Frequently Asked Questions (FAQ) document – Because there is a lot to learn, we are creating a document to help you understand more about the decision, how it was made, more about Hawaiiana and the transition. Look for that very soon.
- Attend a Q&A session with the Board – We will schedule this session in the next couple of weeks so you can learn more and get questions answered.
- Attend the November meeting – Our next owner meeting will be on Saturday, November 13th. We plan to share an update on the transition.
We wish to express our deep gratitude for the many years Outrigger HVC and their staff have looked after our property. It is a difficult time for them as they navigate how the transition affects them. As we restructure the management of the property, we will try our best to find a place that would allow us to utilize the staff's expertise and experience. We hope many of them will consider joining the new Kiahuna property management team. In any case, they will always be part of our Kiahuna story.
Please don’t hesitate to contact me with any questions.
Warmly,
Randy Nordstrom, President, AOBO
randy@kiahuna39.com
