AOBO Managing Agent Contract – 2016 through 2020
Kiahuna Plantation is managed by a company in the role known
as the Managing Agent. Kiahuna’s current
managing agent is Hawaii Vacation Condos by Outrigger (formerly known as
“Outrigger”). Every 5 years, the
contract expires and a new contract is awarded, often with modifications to the
services and requirements of Kiahuna.
That contract is now up for renewal.
In awarding the contract for managing agent, we seek the greatest value
for Kiahuna owners. This means obtaining
all of the services at a high quality level for a competitive price. While price is always a consideration,
quality of service is very important since quality is what brings guests to
Kiahuna and keeps them coming back year-after-year. The managing agent contract focuses on the
following major responsibilities:
•
Common Element Buildings and Grounds maintenance
•
Financial and Accounting Services for operation
of the Common Element and owner billings
•
24 Hour Safety & Security services
•
General Management of the employees, services,
and Association business
It is very important to understand that the managing agent
at Kiahuna has absolutely no responsibility for the rental or maintenance of
your unit. This contract between the AOBO and the Managing Agent has nothing to
do with rental contracts.
In July and August, the AOBO distributed a survey to
homeowners asking for your feedback on what the important trade-offs are for
managing Kiahuna. We received responses
from almost 50% of the owners. The following
is a summary of what you told us:
•
About 60% of occupancy is generated from rental
agents; 40% occupancy is from direct rentals;
•
About 35% have attended 2 or more of the last 8
AOBO quarterly meetings;
•
About 90% spend a week or more per year at
Kiahuna and 40% more than 3 weeks;
•
You selected the priority of: Optimizing cost
over Separating Managing Agent from Rental & Optimizing Services;
•
You would Optimize Cost by reducing the cost of
employees as your first choice, but the largest group of you, 66%, expects we
can reduce Association fees by $50 or less per month;
•
The great majority of you (> 80%) thought the
Landscape, Building Maintenance, Security, and Accounting & Administrative
services were about right and we should keep them as-is;
•
On the Care & Condition of the property, 77%
believe it is very good or excellent;
•
In operating the managing agent function and
rental function, 70% of you believe sharing resources across the two functions
is preferable to keeping them separate;
•
If it were necessary to change the managing
agent to accomplish the objectives of the Association, 57% of you would support
that change.
Over the last six months, we have conducted a process of
selection to decide which company will receive the next contract for Kiahuna
Managing Agent. Five companies have submitted
proposals. We have extensively examined
their services, financial proposals, strengths, and weaknesses. We are now asking you for your final input
into our selection process before the AOBO Board votes on the awarding of this
management contract at the November quarterly meeting.
Please send us your thoughts about what is important to you in
a managing agent at Kiahuna and what you think the Board should consider when
making its final decision. Please submit
your email comments to the temporary mailbox we have set up: AOBO.KPR@gmail.com . All
comments must be received no later than 6:00 p.m. HST on Wednesday November 4th
.
Submitted by the AOBO Board
Submitted by the AOBO Board
